Please allow 3-5 working days for your order to be processed and delivered.
We use a courier for delivery (DPD,EVRI etc) and all deliveries are costed at £3.95 for mainland UK delivery only.
If you change your mind about a purchase, we will be happy to refund it for you within 30 days of purchase.
Please be aware that we will need a copy of your till receipt in order to do this as we need to scan the barcode at the bottom to get your transaction details.
There are a few exceptions to this, which are outlined below. But always contact us if you are unsure.
If any product is faulty we can exchange or refund you and your statutory rights will not be affected
Harnesses, Coats, Leads & Collars
If you have purchased the wrong size or style you can return for an exchange as long as the packaging is intact and the item is in an unworn condition.
Please be aware that if your harness, coat, or collar was fitted by a member of staff in store and was worn out of the shop we will not be able to return, unless faulty.
We always recommend checking the fit of harnesses and collars on your dog regularly, especially with puppies as they grow so quickly. If you need help with this to ensure your harness is always fitting comfortably a member of staff will be happy to help.
We do not return or exchange dog toys unless they are in their original packaging or there is a genuine manufacturing fault. Unfortunately manufacturing faults do not include the dog chewing up the toy, or causing damage to the toy in any way.
No toys are indestructible, we are happy to advise on harder wearing toys but please remember that they are designed to be chewed on.
If you need to return an item for any reason please contact us and we will be happy to help.
For any items purchased online you will be responsible for any return postage or costs.